Shipping Policy

Last Updated: February 2, 2026

1. Overview

At CybexaTrade VCC, we are committed to delivering your curtains, rugs, and home décor products safely, efficiently, and at a reasonable cost throughout Europe.

We work with trusted logistics partners to ensure reliable delivery and a positive shopping experience for every customer.

2. Shipping Destinations

We currently ship to most countries within the European Union and selected European countries.

If your country is not available during checkout, please contact us before placing an order.

Email: hello@cybexa-trade.com

Phone: +359 899 101 807

3. Shipping Costs

Standard Shipping

Orders below €49.00: Shipping fee €4.99
Orders of €49.00 or more: Free Shipping

Shipping charges are displayed during checkout before payment is completed.

4. Order Processing Time

Orders are generally processed within:

1–2 business days

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods, or holidays, processing times may be slightly extended.

5. Estimated Delivery Times

Germany

3–6 business days

Other European Union Countries

4–8 business days

Remote Areas and Islands

5–12 business days

Delivery times are estimates only and are not guaranteed.

6. Shipping Partners

Depending on the destination and package size, we may use:

DHL
DPD
GLS
UPS
FedEx
Other authorized logistics partners

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Please allow up to 24 hours for tracking information to become active.

8. Delivery Delays

Although we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Transportation disruptions
Customs inspections
High seasonal demand
Carrier operational issues

CybexaTrade VCC shall not be liable for delays caused by third-party carriers or force majeure events.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered due to incorrect or incomplete address information, additional shipping charges may apply for re-delivery.

10. Damaged Packages

If your package arrives visibly damaged, we recommend:

Taking photographs before opening the package
Retaining all packaging materials
Contacting us within 48 hours of delivery

We will investigate the issue and provide an appropriate solution.

11. Contact Information

CybexaTrade VCC

Bratanitsa No. 12

4003 Plovdiv

Bulgaria